The analogy has been used before – but if you get poor service and a lousy product – how long do you keep paying out good money for it?
Obviously UTI99 doesn’t appreciate this.
You have a favourite restaurant. You go one night and the food is disappointing, but you don’t stop going because you think it’s just a one-off blip.
The next time you go there’s fewer diners there. Even fewer the next time. Because the restaurant has lost income they buy in poorer quality ingredients. They can’t afford to maintain the building so it looks shabby, further putting off would be customers.
Who is ultimately responsible for this deterioration? The owner, the front of house manager, the chefs, the waiting staff?
One thing is for certain, it’s not the customers.
It is of course straightforward enough to go to another restaurant if this happens. However it is not as straightforward if it is the football club you have followed since you were a nipper.
This is the emotional blackmail club owners inflict on us fans. Swann has kept us hanging on empty promises ever since he arrived.
