For me the big turning point was when he began to learn. He had success with his preferred system initially and seemed determined to stick with it when it stopped working. He was totally inflexible at that time and dug his heels in in response to (valid) criticism. At some point, for whatever reason, he realised that there were other ways to play football. We now have a starting line up that better suits the players, together with a willingness and ability to change that as necessary. He’s far from the finished article but if he continues to learn he could get there.
Here’s hoping UTI.