Firstly, the service and quality of the food and drink previously available to our supporters has not been to the standards you deserve. Measures have been taken including a change of supplier and new additions to the menu to remedy this.
I have now been made aware that despite my instructions to ensure we always have to much, rather than not enough, we ran out of food and certain drinks quite early on Saturday causing considerable embarrassment to me and the club.
I have also been alerted to the fact that the supporters match day experience with us are being impacted by the speed and level of service they are receiving providing such things.
The feedback from you is not complaining or negativity. I need it to be able to eradicate the problems and ensure we are always looking to improve. We still clearly have a long way to go.
I will be meeting with all staff on Monday emphasising what my expectations are, also how important these secondary spends are to ensure the club’s sustainability and progression and how important it is to give supporters the best match day experience possible. We want to encourage people to spend with us by not leaving any supporter in a queue far too long or by wondering if they will even be catered for at all.
Moving forward we will be better, I apologise to everybody and promise that the situations I’ve mentioned above will be resolved for Tuesday evening.
On a separate issue, the lads throwing tennis balls onto the pitch have now been identified on CCTV. Anybody causing a disturbance or issues before,during or after a game will be banned permanently from attending fixtures, we will also send our own officer to away fixtures to ensure this works home and away.
This is not something I want to happen and I’ve shown that by giving previously banned supporters a second chance.
Please respect that issues like this will create the club extra work, they carry financial implications and potentially catastrophic sanctions.
It is childish and completely unacceptable and quite simply it will not be tolerated.
It’s a fresh start for the club and everyone who cares. Please help us remove the culprits attempting to spoil things for us all.
