Just bought some concert tickets via a ticketing website. Straight away I got a confirmation email along with another asking me to review the site and offer my feedback.
It’s called customer service. If I buy my next match ticket online will I get an email from the Pawn asking me “how did we do today?”
Yesterday I had my mate on the phone complaining that his club – National League North Chester, had gone cashless and what on Earth was he going to do? So I reckon the vast majority of professional football clubs will be following suite.