Iron fans miss Bristol game due to ticketing issues

Iron fans experienced problems purchasing tickets at Ashton Gate yesterday, despite an announcement suggesting tickets were available for £3 more on the day from the Bristol City ticket office.

Numerous Scunthorpe fans had no option but to purchase tickets for the home ends of Ashton Gate, after travelling 200 miles only to be refused a ticket for the away section.

There were also issues with the turnstiles, which meant no tickets were scanning.

The Iron had sold around 150 prior to the game, with around 100 tickets being sold on the day to Iron fans.

Iron fan Jake Stockdale told “I arrived at the ground at about 1:30, and asked a steward where away fans can buy their tickets. He told me that it was not possible.

“He then brought out a ‘team leader’ to tell me that they wouldn’t be letting me in either the home or the away end.

“This was despite me showing them our official website, where it said that we would’ve been able to purchase them on the day.

“At the same time, another Iron fan – who said he’d pre ordered his ticket, was also not being allowed in.  They didn’t have the ticket outside the away end with all the other tickets that were pre ordered.

“After being told not to move from outside the away end for an hour until they sorted it, Jerry arrived and luckily sorted my ticket out so I managed to get in.

“It was at this point that they finally said they’d sell us tickets. The whole thing was a complete mess”

Forum user bishopsfinger said he had missed the match because he was refused a ticket.

He wrote: “I was refused a ticket at the office and actually ended up missing the game. They wouldn’t sell me a ticket for the home end. It’s a good job I don’t live in Scunthorpe otherwise there would have been hell to pay.”

Iron-Bru editor Matt Blanchard also witnessed Iron fans being unable to purchase tickets at Ashton Gate.

He said: “I managed to pay the extra £3 at the Bristol City ticket office, but they did not seem to know what they were doing.

“I saw a couple of people talking to stewards who had booked tickets online to collect at the stadium being told that they didn’t have their tickets.

“The turnstyles weren’t scanning any tickets and in the end they were letting people in manually.

“The likelihood is that there would have been no issues for a match like this, but my ticket wasn’t checked and I could quite easily have been a home supporter”.

Iron fan Keith Taylor also had issues and was told by staff to purchase a ticket for the home end: “I live in Bristol and assumed I could buy a ticket on the day. On arriving at the ground it quickly became apparent that this was not the case.

“I checked with a BC “Customer Services” staff who informed me that no tickets were on sale for away fans.

“He did advise me that I could purchase a ticket as a “home fan” and not to mention I was an “away fan”.

“I went to the ticket sales office which was doing brisk business for home ticket sales on the day and managed to purchase a ticket.

“I too experienced problems with the ticket issued i.e. it did not scan electronically and I was admitted manually.

It was not a great experience and one is left questioning why BCC was freely selling tickets on the day to home fans, but not away fans.”

A poster on the Bristol City forum suggested there were also issues for home fans. He said: “I saw many ticket holders being let in through gates for varied reasons, so turnstiles were not counting them.”

However, another suggested: “The attendance announced is “tickets sold” so the turnstile count is not used in this regard. (ie absent ST holders will be include amongst the “attendance”)”

A power shortage at Ashton Gate pre match had meant concourse televisions were not working, however it is unclear if this had anything to do with the turnstiles not accepting tickets.

If you had issues with purchasing a ticket at Ashton Gate, please get in touch

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Written by Matt Blanchard

Part of the team since 2007, before becoming editor in 2013. Undertaken the role of match summariser during Scunthorpe United live match commentaries for BBC Radio Humberside. Seasonal contributor to football titles FourFourTwo and When Saturday Comes and a finalist at the Football Blogging Awards in 2014.

Cotterill: Iron played back 6

Update: BCFC ticketing issues