Bristol City’s Head of Communications Adam Baker has told Iron-Bru.com that all ticketing issues at last Saturday’s game were down to Scunthorpe United.
Numerous Iron fans were sat in home areas of the stadium, whilst others missed the game as they were refused tickets at the Ashton Gate ticket office.
“Due to the ongoing rebuild of Ashton Gate Stadium and a heavily reduced capacity, we’ve had to operate with an all-ticket ruling for away fans in 2014/15”, Baker said.
“This was communicated to Scunthorpe United’s ticketing department on numerous occasions, as well as all other clubs we’ve played to date (Oxford, Colchester, Leyton Orient).
“This was the first time there were any issues and this was down to the miscommunication on the Scunthorpe United website.”
The Iron’s General Manager David Beeby suggested earlier this week that the club were not made aware that tickets were not available on the day.
Beeby told us: “Bristol City wrote to us on the 29th July 2014 to detail the arrangements for the match. In that letter they listed the advanced prices and also that the prices on match day which were £3 higher.
“The letter did not state that away fans could not purchase tickets on the day.
“Having discussed the matter with their Chief Executive John Pelling he has agreed to look into the problem so that we can establish what went wrong. He has also agreed to ensure the letter is changed in future.”