Scunthorpe United have insisted ticketing issues at Saturday’s game with Bristol City were due to the wrong information being sent by the home club.
Numerous Iron fans were sat in the home areas of Ashton Gate and others did not gain entry, after they were refused tickets for the away end on the day of the game.
General Manager David Beeby has told Iron-Bru.com that ticketing information relayed to Iron fans via the Official Website was given to the club by Bristol City.
Beeby said: “We’re sorry to hear that supporters had problems at Bristol City.
“We always endeavour to provide accurate information to prevent situations like this occurring and I have spoken to their Chief Executive this morning to express my concerns.
“Bristol City wrote to us on the 29th July 2014 to detail the arrangements for the match. In that letter they listed the advanced prices and also that the prices on match day which were £3 higher.
“The letter did not state that away fans could not purchase tickets on the day.
“Having discussed the matter with their Chief Executive John Pelling he has agreed to look into the problem so that we can establish what went wrong. He has also agreed to ensure the letter is changed in future.”
Bristol City’s Supporter Liaison officer David Lloyd has suggested, however, that Bristol City had made Scunthorpe aware there would be no sales on the day of the game.
He wrote on the Bristol City Forum otib.co.uk: “Scunthorpe were told that there would be no sales on the day. I was in the office when that phone call was made, but it seems as if there was some misinformation on their website as to the availability of POTD tickets for away fans. We can’t be held responsible for that.”